Frequently Asked Questions
Our FAQs section is designed to help you get the information you need quickly and easily. From product details and servicing queries to parts, finance, and support, we’ve covered the most frequently asked questions to save you time. If you can’t find what you’re looking for, the Watling JCB team is always on hand to help.
Sales
Answers to common questions about purchasing, pricing, and choosing the right machine for your needs.
What types of machines can I purchase?
Watling JCB offers a wide range of new and used JCB machinery suited to construction and industrial applications, including compact equipment, excavators, and material handling machines.
Can I get help choosing the right machine?
Yes, our sales team can advise you on the most suitable machine based on your application, workload, and budget, ensuring you select the right equipment for your needs.
Do you supply both new and used equipment?
Yes, both new and used machines are available, all supported with expert guidance to help you make an informed purchase decision.
How can I make a sales enquiry?
You can contact the sales team directly via phone or email, or submit an enquiry through the website to discuss your requirements and receive tailored advice.
Service
Helpful information on servicing schedules, maintenance, and support to keep your equipment running smoothly.
What servicing options are available?
Watling JCB provides routine servicing, maintenance, inspections, and repairs carried out by qualified technicians using genuine parts.
How do I book a service?
Services can be booked online or by contacting the service team directly, where you can arrange a convenient time for your machine to be inspected and maintained.
What makes your service reliable?
Our expert technicians & support teams are experienced with JCB machinery and follow thorough inspection and maintenance processes to ensure machines operate at peak performance. We were also awarded world number 1 for customer support.
Do you offer ongoing support after servicing?
Yes, ongoing support is available to help with any follow-up questions, maintenance needs, or technical assistance to keep your equipment running smoothly.
Parts
Guidance on sourcing, ordering, and fitting genuine parts to maintain performance and reliability.
Do you supply genuine JCB parts?
Yes, genuine parts are supplied to ensure compatibility, reliability, and optimal machine performance.
How quickly can I receive parts?
Many stock items can be dispatched the same day if ordered before the cut-off time, with typical delivery within 1–3 days.
Can I return a part if needed?
Yes, parts can be returned within 14 days, provided they meet the return conditions outlined by the company.
How do I make a parts enquiry?
You can contact the parts team directly by phone or email, or submit an enquiry online to identify and source the correct components.
Warranty
Everything you need to know about warranty coverage, terms, and how to make a claim.
Do parts come with a warranty?
Yes, new parts typically come with a 6-month warranty, offering peace of mind on your purchase.
What does the warranty cover?
Warranty generally covers manufacturing defects in materials or workmanship, subject to the manufacturer’s terms and conditions.
How do I make a warranty claim?
If you believe a part or machine is faulty, you should contact the team with your order details so they can guide you through the warranty claim process and next steps.
Are there conditions that affect warranty coverage?
Yes, warranty coverage may depend on correct usage, installation, and maintenance of the product, and may not cover issues caused by misuse, wear and tear, or improper handling.
Watling JCB News & Updates
Stay informed with the latest updates from Watling JCB. Here you’ll find company announcements, product launches, industry insights, and stories from across our operations. We share news to keep you connected with what’s happening in our business, as well as developments in the wider construction and machinery sector.
