Why Choose Genuine JCB Parts?
Genuine JCB parts are designed, tested and manufactured to the exact specifications of your machine — guaranteeing perfect fit, optimal performance and the longest possible service life. Unlike pattern parts or aftermarket alternatives, every genuine part protects your machine's warranty, maintains its resale value and delivers the reliability your operation depends on. Whether you're carrying out routine servicing or a full refurbishment, fitting genuine JCB parts is the smart way to keep your equipment running at factory standards for years to come.
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Frequently asked questions
Our FAQs section is designed to help you get the information you need quickly and easily. From product details and servicing queries to parts, finance, and support, we’ve covered the most frequently asked questions to save you time. If you can’t find what you’re looking for, the Watling JCB team is always on hand to help.
FAQ’s
SALES
Answers to common questions about purchasing, pricing, and choosing the right machine for your needs.
PARTS
Guidance on sourcing, ordering, and fitting genuine parts to maintain performance and reliability.
SERVICE
Yes, you can contact us to arrange servicing and product support for your machine. Our team can help you book the right support for your requirements.
What types of machines can I purchase?
Watling JCB offers a wide range of new and used JCB machinery suited to construction and industrial applications, including compact equipment, excavators, and material handling machines.
Can I get help choosing the right machine?
Yes, our sales team can advise you on the most suitable machine based on your application, workload, and budget, ensuring you select the right equipment for your needs.
Do you supply both new and used equipment?
Yes, both new and used machines are available, all supported with expert guidance to help you make an informed purchase decision.
How can I make a sales enquiry?
You can contact the sales team directly via phone or email, or submit an enquiry through the website to discuss your requirements and receive tailored advice.
Can I buy a machine online?
Yes, you can browse and buy selected machines online through our website.
Do you offer finance?
Yes, we offer flexible finance options through JCB Finance to help you spread the cost of your machine.
What finance options do you offer?
We offer a range of finance solutions through JCB Finance, including options for customers who want to own the machine and options for customers who want to use it without owning it outright.
Can I sell my machine to you?
Yes, you can submit your machine details through our Sell Your Used Machine page and our team will review the information.
Do you support machines after the sale?
Yes, we support our customers with parts, servicing and product support after purchase.
Do you supply genuine JCB parts?
Yes, genuine parts are supplied to ensure compatibility, reliability, and optimal machine performance.
How quickly can I receive parts?
Many stock items can be dispatched the same day if ordered before the cut-off time, with typical delivery within 1–3 days.
Can I return a part if needed?
Yes, parts can be returned within 14 days, provided they meet the return conditions outlined by the company.
Can I order parts online?
Yes, you can order genuine JCB parts through our online parts store.
Can I buy service kits online?
Yes, you can buy genuine JCB service kits online through our parts store.
Can I collect parts from a depot?
Yes, click and collect is available, making it easy to order online and collect from us.
Can I book a service online?
Yes, you can contact us to arrange servicing and product support for your machine. Our team can help you book the right support for your requirements.
Do you offer on-site servicing and repairs?
Yes, our engineers operate with fully equipped service vehicles and can attend site to support your machine.
Do you have workshop facilities?
Yes, our engineers are backed by five fully equipped workshops for larger repairs and more in-depth work.
Do you offer emergency or out-of-hours support?
Yes, our product support team is available 24/7 to help keep your machine working.
How many engineers do you have?
Our product support team includes 95 engineers available to support our customers.
Can you help reduce machine downtime?
Yes, our service and support team is here to keep your machine working and minimise downtime wherever possible.
Do you offer machine inspections or health checks?
Yes, we offer machinery health checks to help identify issues early and keep your equipment in the best possible condition.
Can you collect my machine for repair?
Yes, we can arrange collection for machines that need to come into one of our workshops for repair.